Your account
You must be at least 18 years old and legally able to enter into this agreement. Provide accurate account and billing information, keep your sign-in details private, and notify us if you believe someone has accessed your account without permission.
You are responsible for the people you allow to use your workspace and the testing instructions and schedules you set. Do not create additional accounts to obtain repeated free offers or avoid service limits.
What the service provides
CAPRICORN performs automated security tests and provides findings and reports. The depth and coverage of a scan depend on the chosen service, the application’s availability and the information you provide.
A scan may miss vulnerabilities or produce findings that need further review. A report with no findings is not a guarantee that an application is secure or complies with any standard. You are responsible for reviewing results and deciding how to act on them.
Features described as planned or coming soon are not included until made available. We may update the service, but will not materially reduce a purchased service during its paid period without an appropriate remedy.
Subscriptions and payments
The price, currency, billing frequency and included scans are shown before you purchase. Prices exclude applicable taxes unless stated otherwise. You authorize the charges you approve at checkout and are responsible for keeping your payment information current.
Monthly subscriptions renew automatically and are billed in advance each billing month until you cancel. Your chosen payment method is charged the renewal price disclosed to you, plus applicable taxes. We will notify you before a price change takes effect and give you an opportunity to cancel before it applies.
Additional scans are separate, one-time purchases. We do not automatically charge for extra scans when your balance runs out. A free scan does not enroll you in a paid subscription. Any promotion and what you will pay when it ends will be explained before you accept it.
If payment fails, new paid scan credits may be unavailable until payment is resolved. An unpaid or canceled subscription does not by itself hide previously published reports.
Scan credits
- Each scan uses one credit, including scheduled scans. A credit is reserved when a scan is queued.
- Included subscription credits expire at the end of their billing period and do not roll over.
- Purchased extra credits expire 12 calendar months after purchase. You need a currently paid subscription period to buy extras, but previously purchased extras remain usable after cancellation until they expire.
- Your one-time free signup scan does not expire and does not require a payment card or subscription.
- Included credits are used first, followed by free credits and then purchased extras with the earliest expiry.
- If a scan fails because of a service error, times out, is interrupted by the service, or is canceled before it starts, its credit is returned once. Canceling a scan after it starts uses the credit.
- A returned credit keeps its original expiry date. Returning a credit does not extend its validity or automatically refund money.
Credits can only be used in the workspace where they were granted. They are not transferable, cannot be resold and cannot be exchanged for cash except where required by law or as part of an approved refund. A completed scan is not refundable merely because it found no vulnerabilities.
Cancellation
You can cancel renewal through Billing → Manage plan in your workspace. Complete cancellation before the next renewal to avoid the next charge. Cancellation takes effect at the end of the current paid billing period, and you can use the remaining included credits until that period ends.
Canceling a subscription does not close your account or delete existing reports. Purchased extra credits keep their original expiry dates. Recurring scan schedules are separate from subscription renewal and may continue using available credits; turn off those schedules if you want testing to stop.
Signing out, stopping scans or ceasing to use the service does not cancel a subscription. If you cannot access billing management, contact us at [email protected] for help.
Refunds
We review refund requests case by case. Cancellation does not automatically entitle you to a refund for unused subscription time or unused or expired scan credits. Unless required by law, promised in a specific offer or approved by us, payments are non-refundable.
If you believe a charge was incorrect or the service was not delivered as described, email [email protected] with your account email, purchase date and a description of the issue. Do not send payment card details. We will review the circumstances and explain our decision.
A restored scan credit is separate from a cash refund. If a payment is refunded, including a partial refund, remaining credits associated with that purchase are removed. Remaining credits associated with a disputed payment may also be unavailable while it is reviewed.
Nothing in this section limits refund, cancellation or other rights that cannot be excluded under applicable law.
Your information and reports
You retain your rights in the information you submit. You give us permission to use it, and to have our service providers process it, as needed to perform the requested tests, deliver reports and operate the service. You must have the rights and permissions needed to provide that information.
You may use, download and share reports delivered to your workspace for your lawful business and security purposes. Protect confidential findings and respect the rights of other people whose information may appear in them. The CAPRICORN service, branding and underlying materials remain ours or our licensors’ property.
We treat non-public scan information and reports as confidential, subject to access you authorize and disclosures needed to provide the service, meet legal obligations or protect rights. Our Privacy policy explains how we handle personal information. Keep your own copies of reports you need; canceling a subscription is not a request to delete information.
Acceptable use
Do not use CAPRICORN for unauthorized testing, unlawful activity, harassment, theft, deliberate disruption outside an agreed test scope, or accessing or disclosing information you have no right to obtain. Do not bypass account restrictions, interfere with other customers, share access without permission or use the service in violation of applicable trade restrictions.
These terms authorize use of CAPRICORN for permitted testing. They do not grant permission to test CAPRICORN itself or any unrelated system.
Suspension and termination
We may suspend or end access if reasonably necessary to address unauthorized testing, a material breach of these terms, nonpayment, a security risk or a legal requirement. Where practical and lawful, we will explain the reason and allow you to resolve the issue. Urgent situations may require immediate action.
You may stop using the service and request account closure by contacting us. Cancel subscriptions and disable schedules as part of closing your account. Amounts already owed remain payable, and the refund rules above still apply.
If we permanently discontinue a paid service before the end of its paid period for reasons other than your breach, we will refund the unused prepaid portion and unused purchased credits for that discontinued service. Access to reports after account closure or termination may end, so download the reports you need beforehand.
Service limitations
Except for commitments expressly made in these terms and rights that cannot legally be excluded, CAPRICORN is provided “as is” and “as available.” To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not promise uninterrupted availability, error-free results, discovery of every vulnerability or prevention of a security incident. Testing and reports support your security work; they do not replace your own review, backups or security controls.
Liability
To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential losses arising from these terms or the service, including lost profits, lost revenue, lost business opportunities or loss of data.
To the fullest extent permitted by law, Aitel Research LLC’s total liability for all claims arising from these terms or the service is limited to the greater of US$100 or the amount you paid us for CAPRICORN in the 12 months before the event giving rise to the claim.
These exclusions and limits do not apply to fraud, willful misconduct, gross negligence or any liability that applicable law does not allow a party to exclude or limit. They do not limit your obligation to pay valid charges or any refund expressly due under these terms.
Governing law and disputes
These terms are governed by the laws of the State of Delaware, United States, without applying its conflict-of-laws rules. Mandatory protections provided by the law where you live still apply where they cannot be waived.
Please contact us first so we can try to resolve a concern. Unless applicable law gives you the right to bring a claim elsewhere, disputes will be brought in the state or federal courts in Delaware, and both parties consent to those courts’ jurisdiction. These terms do not require arbitration or waive any right to bring a claim in an eligible small-claims court.
A separate agreement signed by both parties takes priority where it expressly conflicts with these terms. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Changes to these terms
We may update these terms as the service changes. We will update the date on this page and give advance notice of material changes affecting an ongoing paid service, except where an immediate change is needed for legal or security reasons. Changes do not apply retroactively to an existing dispute.
If you do not agree to a change, you can cancel renewal and stop using the service before it takes effect. We will obtain additional agreement where required by law.
Contact
Aitel Research LLC
United States
[email protected]
Contact us with questions about these terms, billing, cancellation or a refund request.